58\. Tilcon Connecticut Inc

So apparently this paving company are the ones doing the road work in my area. I called the city of west haven and they said I have to call this place. I have a glass table bolted down on the side of my house. It was broken. Glass all over. It was swept by my husband all under the table so no one runs it over or gets hurt. I called and spoke to Paul, I said I just wanted the glass cleaned up I was not looking to have the table replaced. A man came out I believe his name is Michael. He said well how do you know it was us. I told him I have cameras it was recorded. He said they would clean it if I can show him proof. Well luck me my camera doesn’t show it. But to say show me proof and I’ll clean the glass we broke is unprofessional. We weren’t looking for money we just wanted them to clean the mess they made. It’s so many important things going on no one is going to lie about a table being broken. That is the photo of the side of the house that I sent and was ignored.You can only see the legs of the table. Michael wanted to see the camera I told him I’m disabled he said I can come upstairs and see it I told him I couldn’t go downstairs. This conversation happened from the second floor window. I’m starting to think I’m being ignored because I am disabled so I’ll let the landlord handle it. I was home when the incident took place so to ask for proof is calling me a liar

Expensive not clear instructions

Not only do they pollute the road and sewers with all the dirt, rocks, chips, debris etc that trucks throw on the ground, but the drivers also pull out in front of others. The other day I witnessed one pull out in front of a school bus, today one pulled out in front of me. No sense of urgency, then they drive well below the speed limit. No safety precautions for your employees/contractors that leave. They really should have a separate back road for trucks entering and leaving since everyone is so incompetent. Also shouldn't trucks be sprayed down to prevent dust issues?

Lousy job on the silver lane HOV entrance ramp, the expansion joints are extremely loud when cars pass over them. It's clack clack clack twenty four seven! Please come back and adjust them so they are quieter, they were never an issue until you did work here!

A very rare exemplary employee I’ve been doing business with Tilcon for over 40 years as have all my neighbors. We have long driveways that need stone replaced every year or two. We live on the Madison side of the Madison Guilford line just off Rte. 80. The North Branford Tilcon is also just off Rte. 80 just a few miles away. One of our neighborhood’s issues with Tilcon is their delivery charge. It’s flat rate and done by areas with one boarder being the Madison Guilford line. They have argued for years that it all works out since they have to go much further and charge the same $125 amount to the people on the far side of the zone. This brings me to the reason for the five star review that offsets all the negative customer relations. Have you ever met an employee that you said, I wish they worked for me? Well last night I met one. Her name is Kim and she’s in the North Branford office. This is someone that cares about the customer and tries to do what’s right to make them happy. Yesterday I ordered my fourth load of stone this year, but I had a dilemma. I didn’t know what to order because the last three loads were all different sizes even though they were all ordered as “3/4” inch. The ¾” just stone is much larger than the ¾” processed largest stone. I just needed two tons of stone for a drainage ditch but since I had to order a 5 ton minimum I wanted the stone to match the size of the driveway stone. My neighbor and I drove to the North Branford location and rang the bell. Someone on the speaker responded that the office is closed for the day. I explained I had an order being delivered at 7 AM and just needed someone to identify three samples of my stone to tell me what size I needed. Kim went way beyond the call and said come to the window (on her own time). She looked at the three samples and said the processed looked like ½” but the stone only was ¾”. I explained all three were ordered as ¾”. She then brought us to another location where